Service

VisiConsult is not only the leading X-ray solution provider but also feels responsible to offer a comprehensive after-sales service. One of our core values is to achieve the highest customer satisfaction. A global service network and ISO9001 certified multi-level escalation paths lead to a short reaction time and reliable results. Regular maintenance and fast service is the only way to maintain a high system utilization and low depreciation.

Most problems are already resolved through our immediate remote service. More serious problems get fixed through a technician on site as fast as possible. Service cases have the highest internal priority! We set up a comprehensive international representative network to supply a fast and reliable first level support all around the world. Combined with a carefully planned spare-part concept we guarantee a maximum up-time of your system!

Your VisiConsult Service staff will be available 24/7, 365 days a year for maximum convenience. Feel free to contact us in case of emergency!

VisiConsult-Service röntgenanlage automatisierte Röntgeninspektion xray solution

Most problems and calibration issues can be resolved quickly through remote support. A team of skilled service engineers and software developers is available for immediate help. Find out more about the process.

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To increase highest inspection efficiency trained operators, supervisors and service engineers are absolutely mandatory. VisiConsult offers a broad portfolio of training courses in different fields like Compute Tomography, Visual Inspection, Service and many more.

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In many cases old X-ray protection rooms or cabinets are still usable, while the technical components are broken or outdated. VisiConsult offers comprehensive Retrofit upgrades from X-ray component replacement over analog to digital migration up to automation of complete systems. This applies even to systems delivered by other suppliers.

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VisiConsult has a comprehensive international service network. All representatives are trained in Germany and personally certified to carry out maintenance and emergency service. Local 24/7 first line support is available in most countries worldwide.

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